daka's Privacy Policy

daka is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy applies to daka's website, mobile app, and all related services.

When you create an account on daka, use our services, or access this platform, you are considered to have accepted the terms of this Privacy Policy. This policy works alongside the Terms and Conditions and both documents should be read together.

We give user privacy the highest priority. Your personal information will be used only for the purposes described in this document and will not be disclosed to any unauthorised party.

daka collects user information in several ways. These are described in detail below:

2.1 Registration and Account Information

When you create an account, we collect the following information:

• Full name (in Bangla or English)
• Date of birth (for age verification — the user must be 21 years of age or older)
• Mobile number
• Email address
• Preferred username and password

2.2 Identity Verification Information (KYC)

During the account verification process, we may collect:

• National ID (NID) or passport copy
• Proof of residential address
• Bank account or mobile banking number (for bKash, Nagad, Rocket, Upay, or bank transfer)

2.3 Transaction and Financial Information

At the time of deposits and withdrawals, details of the transaction including amount, date, and method are recorded.

2.4 Usage Information

Which games you play, which pages you visit, how long you spend on the platform, and which features you use — this technical information is recorded automatically.

2.5 Device and Network Information

IP address, browser type, operating system, and device identity information are collected for security purposes.

Collected information is used for the following legitimate purposes:

• Account creation, verification, and management
• Processing deposits and withdrawals
• Managing bonuses, promotions, and VIP benefits
• Fraud prevention and ensuring platform security
• Providing 24/7 customer support (in Bangla and English)
• Improving platform performance
• Meeting legal and regulatory obligations
• Sending relevant promotional messages (where the user has given consent)

We never sell your information and do not rent or share it with advertising third parties. You can learn more about our operations and values on the daka About Us page.

daka uses industry-standard technical measures to protect your information. All data is transferred and stored using SSL (Secure Socket Layer) encryption technology.

4.1 Security Measures

• TLS encryption on all connections
• Passwords stored as encrypted hashes — never in plain readable form
• Regular security audits and vulnerability testing
• Two-factor verification (OTP)
• Detection system for unusual logins or transactions

4.2 Data Retention Period

All information will be retained for as long as the account is active. Even after an account is closed, financial transaction records may be retained for a specified period as required by applicable law.

4.3 Server Location

daka's data is stored on secure servers. Where data is transferred to a third party, equivalent security standards are ensured.

daka does not generally share users' personal information with third parties. However, limited information may be shared in the following specific circumstances:

5.1 Payment Processors

The necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete deposit and withdrawal transactions. This information is limited to transaction verification only.

5.2 Game Providers

Our game studio partners — including Evolution, Pragmatic Play Live, JILI, and PG Soft — may receive the minimum information necessary to operate games. This information is protected under their own privacy policies.

5.3 Legal Obligations

Information may be disclosed in response to a valid request from authorities to comply with applicable laws and judicial orders in Bangladesh. In such cases, we will provide only the information legally required.

5.4 Fraud Prevention

If account fraud or unlawful activity is detected, relevant information may be sent to the concerned authorities for investigation purposes.

daka's website and app use cookies and similar technologies. These help improve your browsing experience and monitor platform performance.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security verification — these cannot be turned off.
• Functional Cookies: Used to remember language preferences and user settings.
• Analytics Cookies: Used to understand site usage patterns — they do not reveal your identity.

6.2 Cookie Controls

You can block or delete cookies in your browser settings. However, disabling essential cookies may cause some services to not work correctly.

Every user registered on daka has the following rights:

7.1 Right to Access Information

You may request to view the information we hold about you at any time. If you contact our customer support team, a copy of your information will be provided within a reasonable time.

7.2 Right to Correct Information

If there is incorrect or incomplete information in your account, you may request a correction. The correct information will be updated subject to identity verification.

7.3 Right to Close Account

You may request permanent closure of your daka account. In that case, personal information will be deleted, though financial and transaction records may be retained as required by law.

7.4 Right to Stop Marketing Communications

If you do not wish to receive promotional emails or messages, you can turn off this service from your account settings or inform our customer support team.

As part of responsible gaming, visit the Responsible Gaming page to learn about self-exclusion and limit-setting options — these are directly linked to your account management.

daka provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.

Age verification is mandatory at registration. If we receive credible evidence that a user is under 21 years of age, that account will be suspended immediately and any collected information will be securely deleted.

If a parent or guardian believes their minor child has created an account on this platform, please contact our support team immediately.

daka reserves the right to amend or update this Privacy Policy at any time. When changes are made, the "Last Updated" date shown at the top of the policy will be revised.

For significant changes, registered users will be notified by email or platform notification. Continued use of the platform after any changes means you are considered to have accepted the revised policy.

We recommend that you check this page regularly and stay informed about our latest policy.

You can contact us for any questions, concerns, or requests regarding this Privacy Policy. Our support team is available 24 hours a day, 7 days a week in Bangla and English.

• Live Chat: Via the direct chat button on the platform
• Email: [email protected]

For quick answers to common questions, visit our FAQ page — it covers many common questions about accounts, payments, bonuses, and security.